Privacy & Policy Agreement


Article 1 – Purpose

This Privacy and Policy Agreement (“Agreement”) sets out the terms under which we collect, use, store, process, share, and protect personal information and regulate the conditions of service delivery, refund mechanisms, and provider payments by applicable data protection and commercial law, whether for the user or the service provider.

PART I: GENERAL PROVISIONS


Article 1 – Purpose

This Privacy and Policy Agreement (“Agreement”) sets out the terms under which we collect, use, store, process, share, and protect personal information and regulate the conditions of service delivery, refund mechanisms, and provider payments in accordance with applicable data protection and commercial law.

Article 2 – Definitions


User: Any individual or entity that uses our services or platform.

Service Provider: Any third party or individual offering services through our platform.
Personal Data: Any information relating to an identified or identifiable natural person.
Processing: Any operation performed on personal data, including collection, storage, alteration, retrieval, use, and deletion.
Platform: Our website, mobile applications, or any other digital interface.


PART II: DATA PROTECTION & PRIVACY POLICY


Article 3 – Lawful Basis for Processing

We collect and process personal data only when lawful bases exist, such as user consent, legal obligations, contractual necessity, or legitimate interests.

Article 4 – Categories of Data Collected


Identifying information (name, ID number, address)
Contact information (email, phone number)
Financial and payment data
Service interaction and preferences
Communication records

Article 5 – Methods of Collection


User submissions on our website
Booking and payment processes
Communications with our support team
Third-party integrations

Article 6 – Data Storage and Retention

Data is retained for the minimum period necessary for service provision, regulatory compliance, or contractual enforcement. Personal data shall not be retained for more than five (5) years post-service unless legally required.

Article 7 – Data Security Measures


SSL encryption
Firewalls and anti-malware systems
Access controls and staff confidentiality agreements

Article 8 – Confidentiality Obligations

All employees, contractors, and service providers accessing personal data are bound by strict confidentiality obligations and non-disclosure covenants.

Article 9 – User Rights


Access their data

Rectify inaccuracies
Request deletion
Object to processing
Withdraw consent
Requests shall be responded to within 30 calendar days.

Article 10 – Consent

Consent must be freely given, specific, informed, and unambiguous. By using our services, the user consents to the terms herein. Withdrawal of consent does not affect the legality of prior processing.

PART III: DISCLOSURE TO THIRD PARTIES AND SERVICE PROVIDERS


Article 11 – Sharing with Third Parties


Payment processors
Cloud hosting providers
Legal or regulatory bodies
Only data necessary for service execution will be shared.

Article 12 – Service Providers’ Access

Independent service providers may access user data solely for the purpose of delivering the service. They are contractually bound by data protection obligations equivalent to our own.

Article 13 – Third-Party Platforms

When users engage with third-party platforms linked via our services, their privacy terms govern. We disclaim responsibility for external platforms’ policies.

Article 14 – Cross-Border Transfers

Personal data may be transferred to jurisdictions with equivalent data protection standards. Where applicable, we implement Standard Contractual Clauses (SCCs).

Article 15 – Data Breach Notification

In a data breach, affected users and supervisory authorities will be notified as required by law.
PART IV: RETURN AND REFUND POLICY

Article 16 – Refund Principles

Refunds are governed by fairness, service timing, and resource commitment.

Article 17 – 48-Hour Refund Policy

If a user cancels a service more than 24 hours but within 48 hours prior to service time, a refund of 50% of the total amount paid will be issued.

Article 18 – 24-Hour Non-Refundable Policy

If a user cancels a service less than 24 hours prior to the scheduled time, no refund shall be issued under any circumstances.

Article 19 – Refund Request Procedure

Refunds must be formally requested via email or platform ticket, stating the reason and date of service. Processing may take up to 14 business days.

Article 20 – Refund Exceptions


Post-delivery of service
If the user fails to attend without prior notice
For services materially commenced

PART V: PAYMENT & DEFENSE POLICY


Article 21 – Advance Booking Deposit

The payment of a fixed amount or a percentage of the service value shall be required as a non-refundable deposit upon booking, in order to confirm the appointment and allocate the necessary resources.

Article 22 – Completion Payment Requirement

The remaining amounts of the fee is payable immediately upon service completion or the user. Failure to remit full payment may result in collection action or legal remedy.

Article 23 – Payment Methods

We accept digital payments, bank transfers, or authorized payment gateways. Cash payments are not encouraged and must be pre-approved.

Article 24 – Invoicing and Receipts

Official invoices are issued upon booking and completion. Receipts serve as proof of payment and are stored digitally for five (5) years.

Article 25 – Non-Payment Consequences


Access to future services may be denied
Interest or late fees may be applied as per commercial law
Legal action may be taken to recover dues

PART VI: USER CONDUCT AND LIMITATIONS

Article 26 – User Obligations


Provide accurate personal information
Use services legally and respectfully
Abide by platform terms and policies

Article 27 – Prohibited Conduct


Misuse data
Engage in abusive behavior
Impersonate others
Attempt unauthorized access to systems

Article 28 – Suspension or Termination

We reserve the right to suspend or terminate access for violations of this Agreement, including abusive conduct or fraud.

PART VII: COMPLIANCE & LEGAL TERMS


Article 29 – Governing Law

This Agreement shall be governed by and construed following the laws of Jordan.

Article 30 – Dispute Resolution

Any disputes shall be resolved through arbitration or courts of competent jurisdiction. The user agrees to submit to such processes as binding.

Article 31 – Force Majeure

We are not liable for service delays or data issues caused by events beyond our control, including acts of God, war, or internet outages.

Article 32 – Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from service use, unless caused by gross negligence or willful misconduct.

Article 33 – Indemnity

Users agree to indemnify and hold us harmless from any claims, damages, or losses resulting from misuse, breach of this Agreement, or third-party complaints.

PART VIII: POLICY MANAGEMENT


Article 34 – Policy Updates

This policy may be updated periodically. Users will be notified of significant changes at least 15 days before they become effective.

Article 35 – Language

This Agreement may be published in multiple languages. In the event of inconsistency, the version in Arabic shall prevail.

Article 36 – Severability

If any provision is held invalid, the remaining articles shall remain in full force and effect.

Article 37 – Entire Agreement

This document constitutes the full agreement between the parties and supersedes all previous terms and conditions.

Article 38 – Assignment

Users may not assign their rights or obligations without written consent. We may assign this Agreement to affiliated entities or successors.

Article 39 – Contact Information

Questions or requests should be directed to:
Email: *************
Phone: ************

Article 40 – Acceptance

By using our services, the user acknowledges having read, understood, and agreed to be legally bound by the terms of this Privacy and Policy Agreement.

Article 41 – Platform Role


Technical Coordinator Status: Platform acts strictly as a technical coordinator.
Limit of Contractual Liability: Platform bears no direct responsibility for service failure if the provider accepted terms.
Confirmation and Cancellation Responsibility: Platform issues confirmations/cancellations; actual service delivery remains provider’s duty.

Article 42 – Commission & Digital Franchise

Exclusive Digital Franchise Right: Platform coordinates booking/payment operations; transactions are digital franchises.
Contractual Commission: A service fee is imposed on each booking.
Use of Non-Personal Data: Non-personal data can be used for analytics and development.

Article 45 – Dispute Resolution & Partial Arbitration


Preliminary Adjudication Authority: Platform can issue binding initial decisions for minor disputes.
Internal Arbitration Panel: 3-party committee resolves disputes not handled by support team.
Mandatory Mediation Before Arbitration: Technical mediation must occur before legal action.

Article 46 – Platform Digital Reputation Protection Policy

Right to Terminate Provider Relationships:
The platform reserves the right to suspend or terminate its relationship with any service provider who harms its digital reputation, consistently receives negative reviews, or engages in deceptive practices.
Automated Monthly Review:
All service providers undergo a monthly automated evaluation that flags recurring negative behavior or cancellation trends. Exceeding certain thresholds triggers temporary suspension.
Digital Accreditation System:
The platform grants official accreditation badges to high-performing service providers. These serve as professional identification and improve booking opportunities.


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