Privacy & Policy Agreement

PART I: GENERAL PROVISIONS

Article 1 – Purpose

This Privacy and Policy Agreement (“Agreement”) sets out the terms under which we collect, use, store, process, share, and protect personal information and regulate the conditions of service delivery, refund mechanisms, and provider payments in accordance with applicable data protection and commercial law.

Article 2 – Definitions

User: Any individual or entity that uses our services or platform.

Service Provider: Any third party or individual offering services through our platform.

Personal Data: Any information relating to an identified or identifiable natural person.

Processing: Any operation performed on personal data, including collection, storage, alteration, retrieval, use, and deletion.

Platform: Our website, mobile applications, or any other digital interface.

PART II: DATA PROTECTION & PRIVACY POLICY

Article 3 – Lawful Basis for Processing

We collect and process personal data only when lawful bases exist, such as user consent, legal obligations, contractual necessity, or legitimate interests.

Article 4 – Categories of Data Collected

We may collect:

Identifying information (name, ID number, address)

Contact information (email, phone number)

Financial and payment data

Service interaction and preferences

Communication records

Article 5 – Methods of Collection

Personal data is collected through:

User submissions on our website

Booking and payment processes

Communications with our support team

Third-party integrations

Article 6 – Data Storage and Retention

Data is retained for the minimum period necessary for service provision, regulatory compliance, or contractual enforcement. Personal data shall not be retained for more than five (5) years post-service unless legally required.

Article 7 – Data Security Measures

We adopt physical, technical, and administrative safeguards against unauthorized access, data breach, loss, or misuse, including:

SSL encryption

Firewalls and anti-malware systems

Access controls and staff confidentiality agreements

Article 8 – Confidentiality Obligations

All employees, contractors, and service providers accessing personal data are bound by strict confidentiality obligations and non-disclosure covenants.

Article 9 – User Rights

Users have the right to:

Access their data

Rectify inaccuracies

Request deletion

Object to processing

Withdraw consent

    Requests shall be responded to within 30 calendar days.

Article 10 – Consent

Consent must be freely given, specific, informed, and unambiguous. By using our services, the user consents to the terms herein. Withdrawal of consent does not affect the legality of prior processing.

PART III: DISCLOSURE TO THIRD PARTIES AND SERVICE PROVIDERS

Article 11 – Sharing with Third Parties

We may disclose personal data to third parties, including:

Payment processors

Cloud hosting providers

Legal or regulatory bodies

Only data necessary for service execution will be shared.

Article 12 – Service Providers’ Access

Independent service providers may access user data solely for the purpose of delivering the service. They are contractually bound by data protection obligations equivalent to our own.

Article 13 – Third-Party Platforms

When users engage with third-party platforms linked via our services, their privacy terms govern. We disclaim responsibility for external platforms’ policies.

Article 14 – Cross-Border Transfers

Personal data may be transferred to jurisdictions with equivalent data protection standards. Where applicable, we implement Standard Contractual Clauses (SCCs).

Article 15 – Data Breach Notification

In a data breach, affected users and supervisory authorities will be notified as required by law.

PART IV: RETURN AND REFUND POLICY

Article 16 – Refund Principles

Refunds are governed by fairness, service timing, and resource commitment.

Article 17 – 48-Hour Refund Policy

If a user cancels a service more than 24 hours but within 48 hours prior to service time, a refund of 50% of the total amount paid will be issued.

Article 18 – 24-Hour Non-Refundable Policy

If a user cancels a service less than 24 hours prior to the scheduled time, no refund shall be issued under any circumstances.

Article 19 – Refund Request Procedure

Refunds must be formally requested via email or platform ticket, stating the reason and date of service. Processing may take up to 14 business days.

Article 20 – Refund Exceptions

No refunds shall be granted:

Post-delivery of service

If the user fails to attend without prior notice

For services materially commenced

PART V: PAYMENT & DEFENSE POLICY

Article 21 – Advance Booking Deposit

The payment of a fixed amount or a percentage of ( ) of the service value shall be required as a non-refundable deposit upon booking, in order to confirm the appointment and allocate the necessary resources.

Article 22 – Completion Payment Requirement

The remaining amounts of the fee are payable immediately upon service completion. Failure to remit full payment may result in collection action or legal remedy.

Article 23 – Payment Methods

We accept digital payments, bank transfers, or authorized payment gateways. Cash payments are not encouraged and must be pre-approved.

Article 24 – Invoicing and Receipts

Official invoices are issued upon booking and completion. Receipts serve as proof of payment and are stored digitally for five (5) years.

Article 25 – Non-Payment Consequences

In cases of non-payment:

Access to future services may be denied

Interest or late fees may be applied as per commercial law

Legal action may be taken to recover dues

PART VI: USER CONDUCT AND LIMITATIONS

Article 26 – User Obligations

Users must:

Provide accurate personal information

Use services legally and respectfully

Abide by platform terms and policies

Article 27 – Prohibited Conduct

Users shall not:

Misuse data

Engage in abusive behavior

Impersonate others

Attempt unauthorized access to systems

Article 28 – Suspension or Termination

We reserve the right to suspend or terminate access for violations of this Agreement, including abusive conduct or fraud.

PART VII: COMPLIANCE & LEGAL TERMS

Article 29 – Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Jordan.

Article 30 – Dispute Resolution

Any disputes shall be resolved through arbitration or courts of competent jurisdiction. The user agrees to submit to such processes as binding.

Article 31 – Force Majeure

We are not liable for service delays or data issues caused by events beyond our control, including acts of God, war, or internet outages.

Article 32 – Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from service use, unless caused by gross negligence or willful misconduct.

Article 33 – Indemnity

Users agree to indemnify and hold us harmless from any claims, damages, or losses resulting from misuse, breach of this Agreement, or third-party complaints.

PART VIII: POLICY MANAGEMENT

Article 34 – Policy Updates

This policy may be updated periodically. Users will be notified of significant changes at least 15 days before they become effective.

Article 35 – Language

This Agreement may be published in multiple languages. In the event of inconsistency, the version in Arabic shall prevail.

Article 36 – Severability

If any provision is held invalid, the remaining articles shall remain in full force and effect.

Article 37 – Entire Agreement

This document constitutes the full agreement between the parties and supersedes all previous terms and conditions.

Article 38 – Assignment

Users may not assign their rights or obligations without written consent. We may assign this Agreement to affiliated entities or successors.

Article 39 – Contact Information

Questions or requests should be directed to:

Email: *********

Phone: *********

Article 40 – Acceptance

By using our services, the user acknowledges having read, understood, and agreed to be legally bound by the terms of this Privacy and Policy Agreement.

Article 41 – Policy on the Platform’s Role as Regulatory Intermediary

Technical Coordinator Status: The platform acts strictly as a technical and regulatory coordinator and is not considered a direct party to the contract between the service provider and the consumer, unless expressly stated otherwise.

Limit of Contractual Liability: The platform bears no direct responsibility for service failure, provided that the provider has accepted the general terms and the transaction was properly registered.

Confirmation and Cancellation Responsibility: The platform is responsible for issuing confirmations or cancellations, but actual service delivery remains the provider’s duty, thereby exempting the platform from related liabilities.

Article 42 – Commission and Digital Franchise Policy

Exclusive Digital Franchise Right: The platform reserves the exclusive right to coordinate booking and payment operations, considering every transaction processed through its system a digital and commercial franchise, even if the service is rendered outside the platform.

Contractual Commission: A service fee is imposed on each confirmed booking, at a rate agreed upon with service providers, and deducted before the final payment is transferred to them.

Use of Non-Personal Data: The platform is authorized to use non-personal data (e.g., demand patterns, peak hours) for analytical and service development purposes without violating user privacy.

Article 43 – Dispute Resolution and Partial Arbitration Policy

Preliminary Adjudication Authority: The platform is empowered to issue binding initial decisions in minor disputes (e.g., service delays, inappropriate conduct, offensive comments), unless escalated to a legal body within 7 days.

Internal Arbitration Panel: An internal three-party committee (user representative, provider representative, and a legal administrator) is formed to resolve cases that cannot be handled by the support team.

Mandatory Mediation Before Arbitration: Users and providers must undergo a platform-supervised technical mediation round before seeking external arbitration or legal action, reducing costs and increasing the likelihood of amicable resolution.

Article 44 – Platform Digital Reputation Protection Policy

Right to Terminate Provider Relationships: The platform reserves the right to suspend or terminate its relationship with any service provider who harms its digital reputation, consistently receives negative reviews, or engages in deceptive practices.

Automated Monthly Review: All service providers undergo a monthly automated evaluation that flags recurring negative behavior or cancellation trends. Exceeding certain thresholds triggers temporary suspension.

Digital Accreditation System: The platform grants official accreditation badges to high-performing service providers. These serve as professional identification and improve booking opportunities.

Article 45 – Dispute Resolution and Partial Arbitration Policy

Preliminary Adjudication Authority: The platform is empowered to issue binding initial decisions in minor disputes (e.g., service delays, inappropriate conduct, offensive comments), unless escalated to a legal body within 7 days.

Internal Arbitration Panel: An internal three-party committee (user representative, provider representative, and a legal administrator) is formed to resolve cases that cannot be handled by the support team.

Mandatory Mediation Before Arbitration: Users and providers must undergo a platform-supervised technical mediation round before seeking external arbitration or legal action, reducing costs and increasing the likelihood of amicable resolution.

Article 46 – Platform Digital Reputation Protection Policy

Right to Terminate Provider Relationships: The platform reserves the right to suspend or terminate its relationship with any service provider who harms its digital reputation, consistently receives negative reviews, or engages in deceptive practices.

Automated Monthly Review: All service providers undergo a monthly automated evaluation that flags recurring negative behavior or cancellation trends. Exceeding certain thresholds triggers temporary suspension.

Digital Accreditation System: The platform grants official accreditation badges to high-performing service providers. These serve as professional identification and improve booking opportunities.

Final Note

The attached Policies and Privacy Agreement is considered an integral part of the Comprehensive Service Agreement and shall be deemed to cover any provisions not explicitly addressed in the contract.

Privacy & Policy Agreement

PART I: GENERAL PROVISIONS

Article 1 – Purpose

This Privacy and Policy Agreement (“Agreement”) sets out the terms under which we collect, use, store, process, share, and protect personal information and regulate the conditions of service delivery, refund mechanisms, and provider payments in accordance with applicable data protection and commercial law.

Article 2 – Definitions

• User: Any individual or entity that uses our services or platform.
• Service Provider: Any third party or individual offering services through our platform.
• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on personal data, including collection, storage, alteration, retrieval, use, and deletion.
• Platform: Our website, mobile applications, or any other digital interface.

PART II: DATA PROTECTION & PRIVACY POLICY

Article 3 – Lawful Basis for Processing

We collect and process personal data only when lawful bases exist, such as user consent, legal obligations, contractual necessity, or legitimate interests.

Article 4 – Categories of Data Collected

We may collect:

• Identifying information (name, ID number, address)
• Contact information (email, phone number)
• Financial and payment data
• Service interaction and preferences
• Communication records

Article 5 – Methods of Collection

Personal data is collected through:

• User submissions on our website
• Booking and payment processes
• Communications with our support team
• Third-party integrations

Article 6 – Data Storage and Retention

Data is retained for the minimum period necessary for service provision, regulatory compliance, or contractual enforcement. Personal data shall not be retained for more than five (5) years post-service unless legally required.

Article 7 – Data Security Measures

We adopt physical, technical, and administrative safeguards against unauthorized access, data breach, loss, or misuse, including:

• SSL encryption
• Firewalls and anti-malware systems
• Access controls and staff confidentiality agreements

Article 8 – Confidentiality Obligations

All employees, contractors, and service providers accessing personal data are bound by strict confidentiality obligations and non-disclosure covenants.

Article 9 – User Rights

Users have the right to:

• Access their data
• Rectify inaccuracies
• Request deletion
• Object to processing
• Withdraw consent

    Requests shall be responded to within 30 calendar days.

Article 10 – Consent

Consent must be freely given, specific, informed, and unambiguous. By using our services, the user consents to the terms herein. Withdrawal of consent does not affect the legality of prior processing.

PART III: DISCLOSURE TO THIRD PARTIES AND SERVICE PROVIDERS

Article 11 – Sharing with Third Parties

We may disclose personal data to third parties, including:

• Payment processors
• Cloud hosting providers
• Legal or regulatory bodies

Only data necessary for service execution will be shared.

Article 12 – Service Providers’ Access

Independent service providers may access user data solely for the purpose of delivering the service. They are contractually bound by data protection obligations equivalent to our own.

Article 13 – Third-Party Platforms

When users engage with third-party platforms linked via our services, their privacy terms govern. We disclaim responsibility for external platforms’ policies.

Article 14 – Cross-Border Transfers

Personal data may be transferred to jurisdictions with equivalent data protection standards. Where applicable, we implement Standard Contractual Clauses (SCCs).

Article 15 – Data Breach Notification

In a data breach, affected users and supervisory authorities will be notified as required by law.

PART IV: RETURN AND REFUND POLICY

Article 16 – Refund Principles

Refunds are governed by fairness, service timing, and resource commitment.

Article 17 – 48-Hour Refund Policy

If a user cancels a service more than 24 hours but within 48 hours prior to service time, a refund of 50% of the total amount paid will be issued.

Article 18 – 24-Hour Non-Refundable Policy

If a user cancels a service less than 24 hours prior to the scheduled time, no refund shall be issued under any circumstances.

Article 19 – Refund Request Procedure

Refunds must be formally requested via email or platform ticket, stating the reason and date of service. Processing may take up to 14 business days.

Article 20 – Refund Exceptions

No refunds shall be granted:

• Post-delivery of service
• If the user fails to attend without prior notice
• For services materially commenced

PART V: PAYMENT & DEFENSE POLICY

Article 21 – Advance Booking Deposit

The payment of a fixed amount or a percentage of ( ) of the service value shall be required as a non-refundable deposit upon booking, in order to confirm the appointment and allocate the necessary resources.

Article 22 – Completion Payment Requirement

The remaining amounts of the fee are payable immediately upon service completion. Failure to remit full payment may result in collection action or legal remedy.

Article 23 – Payment Methods

We accept digital payments, bank transfers, or authorized payment gateways. Cash payments are not encouraged and must be pre-approved.

Article 24 – Invoicing and Receipts

Official invoices are issued upon booking and completion. Receipts serve as proof of payment and are stored digitally for five (5) years.

Article 25 – Non-Payment Consequences

In cases of non-payment:

• Access to future services may be denied
• Interest or late fees may be applied as per commercial law
• Legal action may be taken to recover dues

PART VI: USER CONDUCT AND LIMITATIONS

Article 26 – User Obligations

Users must:

• Provide accurate personal information
• Use services legally and respectfully
• Abide by platform terms and policies

Article 27 – Prohibited Conduct

Users shall not:

• Misuse data
• Engage in abusive behavior
• Impersonate others
• Attempt unauthorized access to systems

Article 28 – Suspension or Termination

We reserve the right to suspend or terminate access for violations of this Agreement, including abusive conduct or fraud.

PART VII: COMPLIANCE & LEGAL TERMS

Article 29 – Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Jordan.

Article 30 – Dispute Resolution

Any disputes shall be resolved through arbitration or courts of competent jurisdiction. The user agrees to submit to such processes as binding.

Article 31 – Force Majeure

We are not liable for service delays or data issues caused by events beyond our control, including acts of God, war, or internet outages.

Article 32 – Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from service use, unless caused by gross negligence or willful misconduct.

Article 33 – Indemnity

Users agree to indemnify and hold us harmless from any claims, damages, or losses resulting from misuse, breach of this Agreement, or third-party complaints.

PART VIII: POLICY MANAGEMENT

Article 34 – Policy Updates

This policy may be updated periodically. Users will be notified of significant changes at least 15 days before they become effective.

Article 35 – Language

This Agreement may be published in multiple languages. In the event of inconsistency, the version in Arabic shall prevail.

Article 36 – Severability

If any provision is held invalid, the remaining articles shall remain in full force and effect.

Article 37 – Entire Agreement

This document constitutes the full agreement between the parties and supersedes all previous terms and conditions.

Article 38 – Assignment

Users may not assign their rights or obligations without written consent. We may assign this Agreement to affiliated entities or successors.

Article 39 – Contact Information

Questions or requests should be directed to:

• Email: *********
• Phone: *********

Article 40 – Acceptance

By using our services, the user acknowledges having read, understood, and agreed to be legally bound by the terms of this Privacy and Policy Agreement.

Article 41 – Policy on the Platform’s Role as Regulatory Intermediary

1. Technical Coordinator Status: The platform acts strictly as a technical and regulatory coordinator and is not considered a direct party to the contract between the service provider and the consumer, unless expressly stated otherwise.
2. Limit of Contractual Liability: The platform bears no direct responsibility for service failure, provided that the provider has accepted the general terms and the transaction was properly registered.
3. Confirmation and Cancellation Responsibility: The platform is responsible for issuing confirmations or cancellations, but actual service delivery remains the provider’s duty, thereby exempting the platform from related liabilities.

Article 42 – Commission and Digital Franchise Policy

1. Exclusive Digital Franchise Right: The platform reserves the exclusive right to coordinate booking and payment operations, considering every transaction processed through its system a digital and commercial franchise, even if the service is rendered outside the platform.
2. Contractual Commission: A service fee is imposed on each confirmed booking, at a rate agreed upon with service providers, and deducted before the final payment is transferred to them.
3. Use of Non-Personal Data: The platform is authorized to use non-personal data (e.g., demand patterns, peak hours) for analytical and service development purposes without violating user privacy.

Article 43 – Dispute Resolution and Partial Arbitration Policy

1. Preliminary Adjudication Authority: The platform is empowered to issue binding initial decisions in minor disputes (e.g., service delays, inappropriate conduct, offensive comments), unless escalated to a legal body within 7 days.
2. Internal Arbitration Panel: An internal three-party committee (user representative, provider representative, and a legal administrator) is formed to resolve cases that cannot be handled by the support team.
3. Mandatory Mediation Before Arbitration: Users and providers must undergo a platform-supervised technical mediation round before seeking external arbitration or legal action, reducing costs and increasing the likelihood of amicable resolution.

Article 44 – Platform Digital Reputation Protection Policy

1. Right to Terminate Provider Relationships: The platform reserves the right to suspend or terminate its relationship with any service provider who harms its digital reputation, consistently receives negative reviews, or engages in deceptive practices.
2. 
   
3. Automated Monthly Review: All service providers undergo a monthly automated evaluation that flags recurring negative behavior or cancellation trends. Exceeding certain thresholds triggers temporary suspension.
4. 
   
5. Digital Accreditation System: The platform grants official accreditation badges to high-performing service providers. These serve as professional identification and improve booking opportunities.

Article 45 – Dispute Resolution and Partial Arbitration Policy

1. Preliminary Adjudication Authority: The platform is empowered to issue binding initial decisions in minor disputes (e.g., service delays, inappropriate conduct, offensive comments), unless escalated to a legal body within 7 days.
2. Internal Arbitration Panel: An internal three-party committee (user representative, provider representative, and a legal administrator) is formed to resolve cases that cannot be handled by the support team.
3. Mandatory Mediation Before Arbitration: Users and providers must undergo a platform-supervised technical mediation round before seeking external arbitration or legal action, reducing costs and increasing the likelihood of amicable resolution.

Article 46 – Platform Digital Reputation Protection Policy

1. Right to Terminate Provider Relationships: The platform reserves the right to suspend or terminate its relationship with any service provider who harms its digital reputation, consistently receives negative reviews, or engages in deceptive practices.
2. Automated Monthly Review: All service providers undergo a monthly automated evaluation that flags recurring negative behavior or cancellation trends. Exceeding certain thresholds triggers temporary suspension.
3. Digital Accreditation System: The platform grants official accreditation badges to high-performing service providers. These serve as professional identification and improve booking opportunities.

Final Note

The attached Policies and Privacy Agreement is considered an integral part of the Comprehensive Service Agreement and shall be deemed to cover any provisions not explicitly addressed in the contract.